How to Place an Order - EN

Placing an order on FantasyNutrition.com is easy. Use our search or navigation tools to locate the products you desire. Once you have selected the required products, flavours, sizes and/or quantities simply click on the “Add to Cart” button.

PLACING AN ORDER

When you have selected all desired products, go to the top of the page and on the right-hand side click on the cart icon, then view cart. Here you are able to modify the quantities of items added or remove them completely from your cart. If you are satisfied with your selection of products you may proceed to the checkout page. If you are a registered customer simply click on “Click here to login” next to the Returning customer and fill out your login details. New customers are now able to easily create a customer account by filling out their checkout details and check marking the box next to “Create an account”. Alternatively, new customers can create an account by clicking on the icon next to the cart icon in the upper right-hand side of the page and then “Register”.

If you have a coupon, you can apply it now by clicking on “Click here to enter your code” next to “Have a coupon?”.

Once your billing and delivery addresses have been selected, the updated shipping options for your address will be visible on the right-hand side. After selecting your desired shipping method, you can review your total order price. You can now select your preferred method of payment. Once these steps have been completed, you are able to finalize your order by clicking on “Place Order”. If your order is successfully processed, you will arrive at an order confirmation page with your order number.

An order confirmation email will be sent to your email address displaying the order details. Your order will now be processed as soon as possible.

AVAILABLE PAYMENT METHODS
	CREDIT CARD Pay comfortably and conveniently with your credit card. We accept the following cards: VISA, Mastercard, American Express and JCB.
	BANK WIRE-TRANSFER Transfer the order amount to our bank account. Once the payment is cleared, your order will be processed and shipped.

Should you require any assistance or would like to make changes to your order, please contact our Customer Service Team.

ORDER STATUS

Once an order has been placed the status can be viewed in your account. Changes can only be made to the order if it has not reached the packaging process.

Ready for dispatch: The order has been received by our system but has not been processed yet. Order changes can still be made at this point.

Currently being packed: The order is currently being packaged for delivery or on the way to the selected delivery courier. Order changes are not possible at this point.

Shipped: The order has been shipped.

Cancelled: The order has been cancelled.

PRODUCT AVAILABILITY AND STOCK

We do our best maintain consistent stock levels and to stock as many products as possible. Products that are in stock are dispatched on the same-day the order is placed or latest by two days.

The product page displays the product’s delivery status. On the product page, the products are displayed as: In Stock, Not in Stock or Back-order

During checkout the estimated delivery times will be displayed.

Should any unforeseen delays occur, a notification email will be sent to your email address.